Cancellation & Rescheduling Policy

Life gets busy and sometimes we need to reschedule. Totally fine!

If you need to cancel or reschedule you will need to do ONE of the following:

1. Find your original appointment confirmation email and select “cancel” or “reschedule.”

   1. If you wish to reschedule then you can simply select your updated date and time on the calendar and you’ll be good to go.

      1. As long as a formal reschedule request has been been provided 12 hours in advance of your appointment or more, you will be able to reschedule your appointment without a problem.

   2. If you wish to cancel then simply select “cancel” in your original email, and I will be notified.

      1. As long as this cancelation request has been made 12 hours in advance of your appointment or more, you will be provided a voucher via email to reschedule the appointment at your leisure. Please allow three business days for a code to be provided.

2. Decline the calendar invite AND send a cancelation/reschedule request through the form on the Contact page. Let me know in the body of that message if you are rescheduling or canceling.

As long as a formal cancelation request has been been provided 12 hours in advance of your appointment or more, you will be able to reschedule your appointment without complication utilizing a provided promo code.

Please allow me 3 business days to generate your promo code. You will receive it via email.

No-Show Policy

Because I respect your time and my time, cancelations/reschedules must be done (by either party) in excess of 12 hours prior to appointment time. An appointment missed will not be reimbursed with a voucher as that time had been cleared for the appointment.

If an individual is more than 25 minutes late to their appointment it will be considered a no-show and no processing will be able to be done on that day.

If for any reason I am the one who no-shows, the customer will be given voucher code for a free future session they can use at their convenience in addition to a Reschedule promo code to replace the appointment missed.

No Children at Non-Children Appointments

Don’t get me wrong, I love children, but processing is something that takes a lot of focus. So, if you are being asked to play the role of caretaker and client at the same time, you won’t have the experience you deserve and I’d hate that for you!

So, please be sure to book your sessions on a day and time when you will have ample time to focused on just you, you deserve it!

Pre-Payment & Refund

Appointments are charged in advance and no refunds will be issued. I know this sounds radical, but I have seen first-hand how suddenly many of us sign up for a sessions because we know it would be good for us and then we allow something to derail us from going on the day of the appointment.

You signed up for this appointment because in that moment you felt it would benefit you in some way. I want you to have that benefit, whatever it may be.

Appointment Duration

Generally first appointments take about two hours because I do a bit more explaining, but as you process more and more, things will become faster and faster. After you’ve been processing for a year or so you will find your sessions are closer to 60 minutes, sometimes only 45. But I still recommend clearing 2 hours on your calendar just in case.

Because I don’t want you to be worried about going faster in order to save money, I charge a flat rate for every session. So whether your session takes 45 minutes or 2 hours and 45 minutes, it will be the same price. I find this tends to help people stay relaxed and keeps them out of their head a bit more during a session.

Right to Refuse Service

I reserve the right to refuse service to any client or new customer, as deemed necessary. That being said, if a payment has been processed and a decision has been made on my end to refuse service then a full refund will be given.

Video Recording and Photography

No video, audio, photographic, etc. recording may be conducted during a session unless both parties provide consent.

I appreciate your understanding of these guidelines and look forward to working with you soon!